Privacy Policy

Effective date: 04 February 2026. This policy explains how Divine Homes Property Group LTD ("Divine Homes", "we", "our") collects, uses and protects personal data when you use our website and booking services.

1. Data Controller

Divine Homes Property Group LTD is the data controller for personal data processed through this website and our booking operations.

2. Personal Data We Collect

We may collect: contact information (name, email, phone), booking details (dates, guest count, stay preferences), communications submitted through our forms, and technical metadata (IP and user agent) for security and service operations.

3. Lawful Bases for Processing (UK GDPR / GDPR)

We process data under one or more lawful bases: performance of a contract (booking handling), legitimate interests (service quality, fraud prevention, operational logs), legal obligations (regulatory compliance), and consent (specific marketing/communications or sensitive workflows where required).

4. How We Use Personal Data

Personal data is used to respond to enquiries, manage reservations, provide guest support, maintain service records, and improve reliability/security of our operations.

5. Sharing and Processors

We use selected processors such as form delivery/email providers to handle submissions. We share only the minimum data necessary for those services and require suitable security controls.

6. Data Retention

We retain personal data only as long as needed for operational, contractual, and legal purposes. When no longer required, data is deleted or anonymized.

7. Your GDPR Rights

You may request access, correction, deletion, restriction, portability, or objection to processing, and may withdraw consent where processing relies on consent. You may also complain to the UK Information Commissioner's Office (ICO) if you believe your data rights were not handled properly.

8. Cookies and Tracking

We use only necessary technical processing for core functionality unless additional tracking/analytics consent is requested explicitly.

9. Contact for Privacy Matters

For privacy queries: enquiries@divineluxuryhome.co.uk or +44 7861894441.